About Dealer-FX

Since 2007, Dealer-FX has transformed how automotive retailers manage their service operations and interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to consumers. Dealer-FX is a wholly owned subsidiary of Snap-on Incorporated (NYSE: SNA), which acquired Dealer-FX in 2021.

Dealer-FX has been serving automotive OEMs and dealerships for almost a decade. Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our platform uses advanced data analysis and mobile applications to deliver convenience, transparency, and trust to consumers and increase efficiency, profitability, retention, and brand loyalty to OEMs and dealers.

Dealer-FX is looking for a Principal Product Designer to advance the technologies that enable automotive retailers to manage their service operations and provide their customers with a positive experience. Dealer-FX is proud to be a member of the TOTAL SHOP SOLUTIONS family of Snap-on® brands that brings together best-in-class automotive repair products from across the industry.

We’re looking for a customer-obsessed, and research driven individual who doesn’t mind jumping in and getting their hands dirty to solve complex problems. You thrive in ambiguity, and understand the steps to simplify complexity while bringing others along on the journey.

You’ll partner with multiple stakeholders and teams across the company to deliver best-in-class solutions for desktop, tablet and mobile web-based applications to improve people’s lives. You’re a master tactician with a hyper-sensitive eye for detail. You have a balance of interaction design, visual design, and product thinking skills, and will lead the vision for a part of the Dealer-FX product defining, designing, researching, prototyping, and implementing new features as well as future iterations.

You’ll lead the improvements and governance of our design system, as well as championing design, consistency, creativity, and technical innovation for our next-generation automotive productivity solution. You’re open-minded, a natural collaborator, and can apply design thinking and human-centered design methodologies in your day-to-day work. 

You will lead the end-to-end design process from generative discovery and research through to iterative design solutions, leading other designers through the entire process from concept to completion.

• Improve the user experience. You’ll own projects from start to finish, while leading various UX initiatives including running design sprints to define and explore user problems, content mapping, sketching, wireframing, low and high fidelity prototyping, creating visual design concepts for brainstorming and approval in a timely manner and leading stakeholder reviews
• Shape product direction and strategy through Design and human-centered thinking.
• Propose and constantly look out for new concepts and ideas
• Advocate Design’s value within our team, and the broader creative community.
• Solve user problems while balancing all facets of a user's experience (strategy and research, information architecture, interaction design)
• Challenge the status quo, and push for better both with the design team, and cross-functional partners.
• Stay current on emerging trends in online consumer behaviour, technologies and design
• Design flows and experiences that simplify and distill down complex actions into usable interfaces
• Ship valuable and high-quality work without sacrificing speed 
• Collaborate with multiple teams. Designing for cross-product, cross-platform foundational features, you will be leveraging and incorporating the domain expertise of teams focused on specific workflows

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or equivalent practical experience.
• 9+ years of experience in product design or User Experience (UX).
• Experience implementing visual design systems across platforms in an iterative software development environment.
• Portfolio highlighting multiple projects and your direct contributions.
• Technical mastery in design and prototyping tools (i.e. Figma)

Preferred qualifications:

• Strong storytelling skills, with the ability to translate complex data and text into compelling insights
• Strong visual design skills
• Demonstrated sense of interaction design attuned to the fundamentals of user experience, including accessibility and inclusive design
• Experience in storytelling through animation and video (e.g., After Effects, Principle, Premiere, etc.)
• Experience in documenting solutions through personas, user journeys, storyboards, value propositions, and sketches.
• Experience in partnering with Design Research to amplify research and design impact.
• Experience in type design, and type animation.
• Ability to succeed in ambiguity and conceptualize new ideas.
• A foundational understanding of existing and emerging technologies to deliver for today while creating a vision of the future.
• Passion for design and a pulse on emerging trends, products, and technology.
• A track record in aligning and influencing cross-functional stakeholders, senior leaders, and peers towards business outcomes that reflect the needs of our customers.
• A history of delivering team-based design solutions within Agile SAAS or enterprise environments.
• The knack to ask “why?”– you’re naturally curious, and you believe in purpose-driven decisions that are strategically informed to drive meaningful solutions to user problems and opportunities.

What’s in it for You:

• Vast opportunities for growth
• Competitive compensation packages
• A flexible work schedule for work-life balance
• Comprehensive training and development support
• Group health and dental benefits
• Employee Assistance Program
• 3 weeks of paid vacation
• Company events and team building

Compensation Range: $ 130,000- $150,000 /year

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. If you’re interested in helping us shape the future of commerce around the world, send us a few samples of your work: portfolio, wireframes, UX flows, publications, or whatever represents what you do best.

No unsolicited agency referrals

Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.

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